Privacy Policy

This Privacy Policy describes how Rustic Retreat Day Spa ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, contact us, book an appointment, purchase a gift card, or receive services at our spa. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect the following categories of information, depending on how you interact with us:

Contact and identity information, such as your name, email address, phone number, and mailing address.

Appointment and booking information, including preferred services, therapist requests, appointment dates and times, and notes you provide when scheduling.

Payment and transaction information. Payment card details are processed by our payment provider; we do not store full payment card numbers on our own systems.

Health and wellness information that you voluntarily share for the purpose of receiving safe, appropriate treatment. This may include information about injuries, allergies, sensitivities, pregnancy, medications, areas of concern, and treatment preferences.

Communications you send to us, including messages submitted through our website, email, phone calls, or in person at the spa.

Website and device information, such as your IP address, browser type, pages viewed, and general usage data when you visit our site. If we use analytics or similar tools in the future, this section will apply to data collected through those services.

How We Use Your Information

We use personal information to operate our business and provide our services, including to:

Schedule, confirm, reschedule, and manage appointments.

Provide massage therapy, wellness treatments, esthetics, and related spa services.

Process payments, gift card purchases, and other transactions.

Communicate with you about appointments, reminders, billing questions, and customer service matters.

Maintain client records, including treatment history and preferences, so we can provide consistent, personalized care.

Send promotional or informational communications when you have opted in to receive them.

Improve our website, services, and client experience.

Comply with applicable laws, respond to lawful requests, and protect our rights, clients, and staff.

Health and Wellness Information

Information you provide about your health, injuries, allergies, pregnancy, or treatment needs is used solely to help our licensed therapists and staff deliver services safely and appropriately. Access to this information is limited to personnel who need it to perform their job duties.

We do not sell health or wellness information. We do not use intake information for unrelated marketing purposes without your consent.

How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

With service providers that help us operate our business, such as our online booking and payment platform (Square), website hosting providers, email or messaging services, and other vendors that process data on our behalf under contractual obligations to protect it.

With our therapists and staff as needed to provide the services you request.

When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of our business, clients, or others.

In connection with a business transition, such as a merger, sale, or reorganization, subject to appropriate confidentiality protections.

Online Booking and Payments

Appointments, gift cards, and related payments may be processed through Square or other authorized payment processors. When you book online or complete a transaction, you may be directed to or interact with Square's platform. Information collected during booking and checkout is also subject to Square's privacy practices.

Communications

We may contact you by phone, email, or text message regarding appointments, confirmations, reminders, and service-related updates. If you choose to receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions in the message or by contacting us directly.

If we send text messages for marketing purposes, we will do so only with your prior consent, as required by applicable law.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support basic site functionality and, if enabled, to understand how visitors use our site. You can adjust your browser settings to limit or block cookies. Some site features may not function properly if cookies are disabled.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain client records, resolve disputes, enforce our agreements, and meet legal, tax, and accounting requirements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access, correction, or deletion of certain data, or to opt out of specific uses. To make a request, contact us using the information below. We may need to verify your identity before responding.

You may update or correct appointment contact details when booking online or by contacting us directly. You may request that we limit non-essential marketing communications at any time.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If a minor receives services at the spa, appointment and intake information should be provided by a parent or legal guardian. If you believe we have collected information from a child under 13 without appropriate consent, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes may also be posted on our website or communicated through other reasonable means. Your continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact Rustic Retreat Day Spa:

Address: 4120 Thornton Taylor Parkway, Suite B, Fayetteville, Tennessee 37334

Phone: 931-625-3417 or 931-361-1025

Email: sonyarose.nbd@gmail.com